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FAQ

Is TopExchange regulated?
https://topexchange.io/ is owned and operated by Svelge OÜ, registration number 14911892, registered address Valukoja tn 8/2 Lasnamäe linnaosa, Tallinn Harju Maakond, 11415, Estonia, a company regulated and licensed by the Estonian Ministry of Economics, The Financial Intelligence Unit (FIU) with license number FVT000061 for:

  1. Exchange services between crypto-assets and fiat currencies or other crypto-assets;
  2. Virtual wallet services (services to safeguard/store private cryptographic keys granting rights to access and transfer crypto-assets);
How to Deposit at Topexchange.io?

The first step to deposit funds is to open a Topexchange account. You can deposit after you pass identity verification process and place deposit order via bank wire from your wallet dashboard.

Why is my deposit not showing up?
If your deposit to TopExchange has not arrived, we advise you to follow the steps outlined below:

  • Check the order status. If it is still pending, that means the deposit hasn’t yet reached our bank, or you forgot to include the order ID (without a reference, deposits cannot be automatically assigned to your account).
  • Check your transfer receipt to make sure you correctly entered our bank details.
  • Check if there are any banking holidays.
  • If the above doesn’t help, please get in touch with us at [email protected].
Why have I not received the total deposit amount?

Sometimes there is a difference between the amount sent from your bank and what we receive. This might be caused by intermediary or correspondent banks (banks between your bank and our bank account) charging fees or even exchanging the funds en route to a different currency because the destination country uses a different currency than the transaction currency. We highly recommend you ask your bank to determine the most favourable route for the transfer as a preventive measure against monetary losses.

How to buy Crypto?

Once you have deposited funds they will appear in your balance. On your wallet dashboard choose Buy Coins and choose the amount in EUR you want to spend to buy Bitcoins. You need to provide BTC wallet owned by you where we will transfer the amount of Bitcoins you have purchased.

What are the Payment methods?

At the moment we offer only bank wire transfers through SEPA.

Do I need to verify my identity to purchase on Topexchange.io?

Yes, all customers need to verify their identity before they can purchase cryptocurrency.

How do I withdraw my crypto?
A withdrawal from TopExchange refers to moving your crypto-assets out of your TopExchange wallet to a third-party wallet owned by the client. This is a digital wallet outside our organisation, scope of services and authority. Once a withdrawal amount has been sent from TopExchange and successfully processed onto the blockchain, we cannot take further responsibility.