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Law Enforcement

Last updated on the date of 05/16/22

If you are the victim of fraud and you suspect that funds subject to a crime have been transferred to a Svelge OU/ TopExchange, you must open a support ticket and provide us with the following information:

  • A detailed description of how and when the crime was committed;
  • A list of all the blockchain transactions and addresses involved in the process (with clickable links);
  • The Information about the initiated proceedings with the local or international Law Enforcement.

‘Law Enforcement’ means the competent authorities designated by the EU Member States in accordance with their national law to carry out law enforcement tasks for the purposes of the prevention, investigation, detection or prosecution of criminal offences. Svelge OU can provide the required information only to competent authorities after obtaining a legitimate official request. A ‘Competent Authority’ is any person or organization that is legally delegated by the state, municipality or similar authority to exercise or perform the powers, duties and functions of filing requests for obtaining information or conducting an investigation.

If there is substantial evidence that ill-gained funds were transferred to Svelge OU/ TopExchange, we will do our best to support the proceedings initiated by the Law Enforcement. For this purpose, we shall receive an official request thereof.

The request for information originating only from a competent authority shall be made in English and served to [email protected].

A valid email address of the sender shall be included for proper delivery of our response. A valid email is an official email of the competent authority, which is obviously associated with the competent authority making the request.

In accordance with the regulatory requirements for cross-border access to personal data by law enforcement authorities and the requirements for the transfer of personal data set by the General Data Protection Regulation (Regulation 2016/679 of the EU), Svelge OU reserves the right to direct the competent authorities to the applicable local mutual legal assistance procedures.

To expedite the processing of Law Enforcement requests, the following data shall be presented:

  • An official request from the Authority in the English language, such as a subpoena or court order;
  • Full name, title, mailing address, email address and phone number of the person and/or entity issuing the request are included;
  • Relevant identifiers such as transaction hashes and addresses, full name, date of birth, email, and phone number of the person subject to the request;
  • A reasonable deadline if necessary;

Svelge OU reserves the right to leave the request without action when it does not comply with the law.

The process of reviewing the request takes at least fifteen (15) business days. Svelge OU uses its best efforts to collect and provide competent authorities with the information to its fullest and maximum possible extent, however, we take no responsibility and give no warranty, including implied, to the accuracy, adequacy, and completeness of the information provided in response to the request. Please be aware that any deficiencies in the information are possible and may be caused by whatever reasons including, but not limited to human agency, hardware and software imperfections and malfunctions.

The correspondence on the requests is confidential and privileged and shall be used only for the purposes of the request.